Posts Tagged ‘tmobile’

Tmobile Customer Service

September 10th, 2009 aaron 2 comments

As a new T-Mobile customer I was a bit worried bringing my new phone home. I had heard non stop about poor reception. Countless people advised me to stick with Verizon for their service. One person advised to have a friend with each provider come to my apartment and see how the service was. This is a great idea, however I had my mind decided on a particular phone. On to the point of the article.

When I got the phone the service appeared excellent, except … you guessed it, inside my apartment. 0 or 1 bars no 3g let alone edge. It was very bad, I wasn’t able to make a phone call in my apartment unless the blinds were open and I stood by the window. After looking into pricey cell boosters and amplifiers I decided to call T-Mobile. The customer support people were clear (spoke perfect English) and sympathetic. They acknowledged that where I lived (The upper east side of Manhattan) I should be getting much better near perfect reception. The customer support representative scheduled an engineer to come to my building and see what could be done. I assumed it was bs, however 1 week later I’m getting 3 bars in my apartment and 3g and edge network access. Basically I’m able to use my phone! Its not perfect but is a tremendous improvement. I’m posting this so others with similar issues in a covered area know that they too should try calling T-Mobile customer support if they have service issues. Just dial 611 from your phone.